Careers

Are you searching for freedom and flexibility in the workplace? What about uncapped earning potential? How about a long lasting CAREER? If that sounds like you, we would love to have the opportunity to discuss becoming a part of our team.

Window World is America’s largest replacement window and exterior remodeling company. We are looking for highly motivated sales professionals to join our growing and successful sales team to offer on-site, virtual and in-office consultations on windows, doors, shutters, gutters and more. Our energy-efficient products are backed by industry-leading warranties, certified staff and installers, exceptional attention to detail along with heightened levels of customer care. Our ideals are simple, combine exceptional quality and service with workmanship and experience at affordable prices.

Responsibilities

• Receive initial product and systems training and stay on top of developments.
• Travel to and from company-generated and pre-scheduled leads/appointments at the customer’s home, our showroom or virtually.
• Build rapport with customers through active listening, a positive demeanor and attention to customer needs.
• Follow the Window World value-based selling system with honesty and integrity.
• Conduct product demonstrations and deliver custom quotes.
• Answer client questions about products, prices, installation process, financing availability/terms.
• Process all contract documents for the sale, including a detailed scope of work and materials needed.
• Prospect and contact potential customers.

Qaulifications

• Sales Experience preferred but not required.
• Home Improvement Industry Experience (building products or construction) preferred but not required.
• Ability to at least lift 50 pounds.
• Drivers license and reliable transportation.
• Communication/people skills with willingness to make consistent follow-up with customers.
• Self-motivated, goal oriented and persistent.
• Basic math.
• Detail oriented and thorough.
• Respectful with a customer-service focused mentality.
• Willingness to work some evening hours.

Benefits

• Health Insurance
• Flexible hours and work from home options available
•  Paid training
• Qualified and confirmed appointments
• Employee discount

Salary

• $80,000-$180,000+
• Performance based incentives
• Uncapped commission pay

Please submit resume for consideration. Only qualified candidates will be contacted.

• Location: Manchester, CT
• Principals only. Recruiters, please don’t contact this job poster.
• Do NOT contact us with unsolicited services or offers

Are you looking for an excellent career opportunity? We are the largest exterior Remodeler in the USA, and we are also locally owned and operated. We are looking to grow our team with an energetic handy person willing to train as an in-house installer. No prior experience needed. You will be provided with the training and tools necessary to install windows, patio doors, entry doors and storm doors.

You will: 

• Develop basic carpentry skills
• Develop experience using a metal brake
• Develop experience using power tools
• Obtain industry specific accreditation and certifications

You must: 

• Be interested to work with your hands
• Be willing to undergo advance skill training to take and pass accreditation tests.
• Be a good communicator and present our company well
• Be dedicated to provide customers with excellent customer service
• Be physically able to carry equipment, climb ladders and work outside, and have the physical endurance to work an 8 – 10 hour day.
• Have a clean drivers license and be able to pass a drug & alcohol test, and a background check.
• Be authorized to work in the United States

We provide a steady 40 hour work week with paid vacation and holidays.

Benefits:

• Process/systems training
• Paid time off
• Paid Holidays
• Health Insurance
• Employee discount
• Small Supportive Team
• Family culture

Company Overview:

Locally owned family business is seeking a Customer Service Representative and Office Administrator to work within our Manchester office. We are part of a national franchise and are a respected leader in the remodeling industry. We provide products and services that enrich and beautify customers’ homes. We pride ourselves in excelling in customer service, hard work, creativity and collaboration.

Job Summary:

Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.

Responsibility:

• Handle inbound and outbound calls using proper phone etiquette
• Maintain strong knowledge of products, policies, and services of the organization
• Convert customer inquiries from various communication channels into in-home sales appointments
• Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team
• Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers
• Accurately create and update customer accounts and input records of customer interactions into CRM
• Follow standard operating procedures
• Prepare customer service call reports for management
• Maintain a well-organized and professional workspace
• Manage and maintain our sales calendar
• Manage our online reputation
• Manage all aspects related to permit application and close out
• Quality control with regard to customer interaction with our company
• Provide assistance with training and orientation for other team members as assigned
• Handle inbound and outbound calls using proper phone etiquette

Skills:

• Attention to detail is a critical skill to be successful in this position
• Multitasking
• Personal organizational skills
• Customer service skills